We popped the hood and will be elbow deep in website reconstruction from now until January 10, 2022. You can visit our website during this time, but will not be able to place orders until December 6. Your card will not be charged and your orders will not be shipped until after January 10, 2022.

Support

SK TOOLS USA, LLC SUPPORT CENTER 

Welcome to the SK Tools USA, LLC support center. We make tools for the techs who keep our country running and we're here to keep you running too. Explore the different areas of our general support services below or reach out to SK Tools USA, LLC Customer Service at (800) 822-5575 or via fax at (800) 752-2434.

FLEX HANDLES / RATCHETS

If you have an SK Flex Handle that has a broken square drive head or screw or an SK Ratchet that no longer ratchets or has the square drive head broken off, please email Customer Service at customerservice@skhandtool.com with your complete shipping address (no P.O. boxes, please) and the part number from the handle of the tool. We will be happy to send a repair kit to you right away.

ALL OTHER PRODUCTS

If you are unable to have your SK tool serviced or repaired locally, please send the defective tool to:

SK Tools USA, LLC
Attn: Warranty
2323 Reach Road
Williamsport, PA 17701

Be sure to include your name, shipping address (no P.O. boxes, please) and email address inside the package and please allow 2-3 weeks for processing.

TORQUE PRODUCT CALIBRATION

Due to the wide variety of torque measuring and limiting devices that SK Tools USA, LLC offers we utilize different service centers that specialize in each product category. Please refer to the chart below for specific warranty centers or contact one of our SK Tools USA, LLC customer service representatives at 800-822-5575 for further assistance.

 

PRODUCT CATEGORY SERVICE CENTER
Micrometer Adjustable Torque
Wrenches
77002     77025     77600
77150     77250     77100
Repair Center
19220 San Jose Ave.
City of Industry, CA 91748
800-525-6319
626-965-2410 fax
74XXX Series Torque Wrenches
75XXX Series Torque Wrenches
Angle Repair Services, Inc.
175 Angle Drive
Beckley, WV 25801
304-253-5729
307-252-0481 fax
All SKT Series Industrial Torque Products SK Tools USA, LLC
555 Kimbery Drive
CarolStream, IL 60188
800-877-1347
847-455-0347 fax

 

PRODUCT SUPPORT

To contact a representative regarding any of our SK Tools USA, LLC products, email Customer Service at customerservice@skhandtool.com or call us at 800-U-CALL-SK.

WARRANTY POLICY

SK Tools USA, LLC products, except as otherwise specified, are warranted under normal use and service against defects in materials and workmanship for the expected life of the tool. This warranty does not cover wear from normal use, or any problems caused by misuse, abuse, modification or improper maintenance of the tool.

EXCEPTION

For only a period of one year after the date of purchase, micrometer torque wrenches, dial torque wrenches, torque screwdrivers, storage products and consumable products that are reasonably expected to be used up or damaged during use are warranted under normal use and service against defects in materials and workmanship. This warranty does not cover wear from normal use, or any problems caused by misuse, abuse, modification or improper maintenance of the tool.

EXCLUSIVE REMEDY

Your sole and exclusive remedy for any breach of this warranty is that SK Professional Tools will, at its sole option, either repair or replace the defective tool, or refund your purchase price, if you return the tool to an authorized SK Tools USA, LLC warranty station. Contact SK Tools USA, LLC Customer Service at 800-822-5575 to obtain information regarding authorized warranty stations. No consequential, incidental, special, or punitive damages, or damages for property loss or personal injury, can be recovered under this warranty.

Agents and distributors of SK Tools USA, LLC have no authority to make representations or warranties other than those contained in this warranty.

THIS LIMITED WARRANTY IS MADE IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESSED, OR IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. If you are a consumer this warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.